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Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. Community and self-service support options Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet.
Portal microsoft 365 trial#
Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Īuthorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Get the most out of your subscription with expert advice from small business specialists.īusiness Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use. Small business support with Business Assist
Portal microsoft 365 code#
You must provide this code to the support representative to grant them access to your organization’s account.
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Portal microsoft 365 verification#
If you contact us from a number that isn't registered with your organization profile, the Microsoft support representative sends a verification code to the registered email or phone number in your Microsoft 365 admin center profile. To better protect your organization, we added a PIN-based verification step to our existing phone-based verification process.
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If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin.
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We'll help you find a solution or connect you to technical support. Save time by starting your service request online. If you're experiencing an issue that isn't listed, you can get support in one of the following ways: Online support You can view detailed information about current and past issues on the Service health dashboard. Start by checking the current health of your services. If you're not a business admin, please use this support page. You must be an admin for a business subscription to use these support methods.
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